Frequently Asked Questions
We’ve answered the most common questions to help you get started quickly.
Buying & Renting
→ Select the product → Tap “Rent Now” → Choose duration → Confirm booking.
→ Make an offer → Seller accepts → Pay securely inside the app → Get delivery.
→ Yes ✅ Use the “Make an Offer” option. Sellers can accept or reject.
Delivery & Returns
→ Snout Swap currently manages deliveries within Patna city.
→ Returns/exchanges depend on the seller’s policy. Rentals must always be returned in the same condition.
→ Delivery charges vary by product and distance. Final charges are shown at checkout.
Payments & Refunds
→ UPI, debit/credit cards, wallets, and Cash on Delivery (COD) for selected items.
→ Refunds are processed within 5–7 business days.
→ Yes ✅ All payments are encrypted and processed via trusted gateways.
Account & Safety
→ Go to Settings → Account → Delete Account.
→ Open their profile → Tap “Report” → Select reason.
→ Verified profiles, encrypted data, secure payments, and a dedicated Trust & Safety team.